PSR INTERVIEW PREP:
-   You can cancel a booked appointment with full refund 2 days prior to the scheduled appointment, by sending us an email.
-   Cancellation less than 2 days to the appointment will incur a 50% charge from refund.
-   You can reschedule a confirmed appointment at no extra cost
-   If we cancel your appointment, your money will be fully refunded.

CHARACTER REFERENCE LETTER:
-   You can cancel a booked letter with full refund prior to us eliciting information from you. 
-   Once information has been elicited from you, cancellation at this stage will incur a 50% charge from the refund